American Airlines CEO hopes to ‘rebuild trust’ after Black passengers wrongly removed
Airline to create advisory group, work with NAACP and update policies for customer-discrimination claimsAmerican Airlines’ CEO Robert Isom has said the airline – the world’s largest – will implement new measures, including an advisory group, after eight Black passengers were wrongly removed from a Phoenix to New York flight after a complaint about body odor.The removal caused outrage, and three of the passengers involved in the January incident – who were not seated together and did not know each other – sued the carrier. They said in a statement that “American Airlines singled us out for being black, embarrassed us, and humiliated us”. Continue reading...
Airline to create advisory group, work with NAACP and update policies for customer-discrimination claims
American Airlines’ CEO Robert Isom has said the airline – the world’s largest – will implement new measures, including an advisory group, after eight Black passengers were wrongly removed from a Phoenix to New York flight after a complaint about body odor.
The removal caused outrage, and three of the passengers involved in the January incident – who were not seated together and did not know each other – sued the carrier. They said in a statement that “American Airlines singled us out for being black, embarrassed us, and humiliated us”. Continue reading...
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